Quality Management & Process Improvement
Dr. Ahmad F. Shubita
Description: This course provides a general introduction to Software Quality Assurance. It gives an overview of underlying concepts including: Software Quality Assurance, Quality Control, Quality management, Quality components, and software quality metrics. The course also introduces a detailed process and components for achieving software quality which include: Pre-project components, Software project life cycle quality components, Infrastructure components for error prevention and improvements and Managerial SQA components. It also introduces the International Organization for Standardization’s (ISO) quality model>.